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At KMMS, we‘re committed to protecting your personal information. That’s why we’ve put together this policy. It explains in simple terms what kind of personal information we collect, how we use it and whether we disclose it to anyone else. And because we take privacy seriously, it’s been designed with careful reference to the Australian Privacy Principles (APPs) and related privacy laws.
Although our policy specifically addresses KMMS and its obligations in respect of the laws of Australia, where practicable KMMS offices in Asia and the Pacific apply the principles and the processes set out below, subject to any requirements of local law.
In a nutshell, “personal information” is information or an opinion about an identified individual or an individual who is reasonably identifiable. The type of personal information we collect depends upon your relationship with us. When doing business with us, you may need to prove your identity and in some cases, the law requires you to do so. We may also require your contact information so that we can communicate with you directly or provide products and services to you. So the information we collect for these purposes might include your name, telephone number, email address, business address, employment information and possibly, your driver’s licence or some other form of photo identification.
In some cases we might collect personal information about you in connection with a commercial trading account or financing arrangement (such as bank records, , credit reporting information), particularly if you’re intending to enter into the arrangement as a supplier to KMMS. We may do this as the provider of credit or as agent for someone else. In either case, we’ll provide you with more detailed information about exactly how this type of information will be used and who it may be disclosed to prior to collection.
At times we may also collect personal information for quality and improvement purposes, such as emails, online support requests and voice recordings made to our call centre and customer satisfaction surveys.
Whenever it’s appropriate, we’ll offer you the opportunity to interact with us anonymously or by a different name. Commonly this option will be provided to you when making a general enquiry about our products and services or requesting information about a job opportunity.
We’ll do our utmost to ensure that your personal information is only used and/or disclosed for the purpose it was collected, or a related purpose that’s within your reasonable expectations.
From time to time we may need to disclose personal information to, or collect information from various third parties, including:
And to help safeguard your privacy, we’ll impose requirements on these entities for handing personal information. We’ll also do our best to inform you at or before the time of collection, about the types of organisations we may be disclosing your personal information to.
In addition to the above, personal information may be provided to other parties where you specifically consent.
Occasionally we may need to send your personal information off-shore, including to other companies within KMMS and the broader Konica Minolta group of companies or partners and other service providers that may be located overseas or have overseas operations. Countries will vary from time to time, but is likely include South Africa, United Kingdom, USA, Mauritius, Hong Kong, Switzerland, India, Philippines, Malaysia, Austria, Brazil, Canada, China, Denmark, France, Germany, Indonesia, Ireland, Luxembourg, Japan, Malaysia, Netherlands, New Zealand, Russia, Singapore, South Korea, Spain, Taiwan, Thailand, United Arab Emirates, Vietnam. If we do send personal information overseas either directly or via a third party, it will only be for the purposes detailed above.
We don’t sell or trade your personal information to anyone else. Every now and again you may be contacted by mail, SMS, telephone, email or online so that we can inform you about new products and services, promotions, offers, newsletters, customer surveys, competitions and the like. We may also engage third parties to do this on our behalf. In so far as the law allows us to, we are likely to market to you unless you tell us otherwise. Equally, we’ll always give you the opportunity to “opt-out” of direct marketing communications. If you don’t want to be contacted for marketing purposes, you don’t have to wait to be contacted. Simply advise us in any one of the methods set out below and we will make every effort to meet your request at the earliest opportunity.
Once we have collected your personal information, we’ll take reasonable steps to ensure it is protected against misuse, loss, interference, unauthorised access, modification and disclosure. We do this in a variety of ways, including maintaining physical security of paper and electronic data stores (such as locks, security systems) and appropriate computer and network security (such as firewalls, user identification policies, encryption, password controls).
A cookie is a small message given to your web browser by our web server. The browser stores the message in a text file, and the message is then sent back to the server each time the browser requests a page from the server.
Some KMMS applications and this site may make use of cookies. We use cookies to measure usage sessions accurately, and to gain a clear picture of which areas of the sites attract traffic. We also use cookies to improve the functionality of our applications and websites. When cookies are used on these sites they are used to store information relating to your visit such as a unique identifier, or a value to indicate whether you have seen a web page. We use session (not permanent) cookies. They are used to distinguish your Internet browser from the thousands of other browsers. This site will not store personal information such as email addresses or other details in a cookie.
Most Internet browsers are set up to accept cookies. If you do not wish to receive cookies, you may be able to change the settings of your browser to refuse all cookies or to notify you each time a cookie is sent to your computer, giving you the choice whether to accept it or not.
We’ll destroy or de-identify personal information that is no longer needed, provided there is no law requiring us to retain it.
Whilst we have processes in place to make sure your personal information is accurate and up-to-date, we welcome your requests to access and/or correct information we hold about you. To make a request, simply contact us in one of the ways set out below. There are no set charges for making a request, however we may charge a fee if need be, to recover any reasonable costs associated with responding to your request.
For more information about our privacy practices, make a complaint or lodge a request under this policy, please contact the Privacy Officer:
P +612 8263 0333
E goworks@ms.konicaminolta.asia
M 383 George Street Sydney NSW 2000 Australia